At Aaliyah Marketing, customer satisfaction is our top priority. If you are not completely satisfied with your purchase of products such as the Modern Single-Handle Single-Hole Vessel Sink Faucet in Polished Chrome (Brand: Glacier Bay), Norfolk Single Handle Single-Hole Bathroom Vessel Faucet in Brushed Nickel (Brand: VIGO), or Rumson 4 in. Centerset 2-Handle Bathroom Faucet in Matte Black (Brand: American Standard), our refund and return policy is designed to be straightforward and transparent. Please review the following points carefully.

1. Eligibility for Returns

Returns are accepted within 30 days of receipt of the product, provided the items are unused, in original packaging, and in new condition.

2. Non-Returnable Items

Customized, special-order, or installed products are not eligible for returns unless they are defective or damaged upon arrival.

3. Initiating a Return

To start a return, contact our support team at support@aaliyahmarketing.store or call +1 419 813 2081. Please include your order number and reason for return.

4. Return Authorization

Once your request is reviewed, you will receive a return authorization (RA) number along with instructions on how to return the product.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the product is defective or the return is due to our error. We recommend using a trackable shipping method.

6. Packaging for Return

Items should be securely packed in their original packaging to prevent damage during transit. Include all accessories, manuals, and parts.

7. Inspection and Refund Processing

Returns are inspected upon receipt. Refunds will be processed within 7-10 business days after inspection, and a confirmation email will be sent.

8. Refund Method

Refunds are issued to the original payment method. Please note that it may take additional time for the refund to reflect in your account depending on your bank or credit card provider.

9. Damaged or Defective Items

If your product arrives damaged or defective, contact us immediately at support@aaliyahmarketing.store or +1 419 813 2081 with photos of the issue. We will arrange for a replacement or refund.

10. Incorrect Items

If you receive an incorrect product, notify us within 7 days of receipt. We will provide instructions for returning the incorrect item and receiving the correct one.

11. Restocking Fee

A restocking fee may apply for certain returns, especially if the product has been used or is not in resalable condition. Details will be communicated during the return process.

12. Cancellation of Orders

Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellations are subject to processing and restocking fees.

13. Exceptions to Return Policy

We reserve the right to refuse returns that do not meet the above conditions or are made outside the specified return period.

14. Contact for Refunds and Returns

For assistance with refunds or returns, contact us at:
Phone: +1 419 813 2081
Email: support@aaliyahmarketing.store
Our address: 219 W CHURCH ST, MARION, OH 43302